Information about personal data processing


The personal data controller is Terra Travel d.o.o.

Terra Travel d.o.o. acknowledges and respects your right to data confidentiality and commits to protect the safety of the data collected through the website.

Terra Travel collects, processes and stores your personal data in accordance with the EU General Data

Protection Regulation (GDPR) and other applicable regulations. The data will not be transmitted to

third persons or exported to third countries, except if needed to implement contracted services (e.g.

accommodation, airline, carrier and insurance).

Further use of  website will be interpreted as your acceptance of all the

Conditions described below.



Your personal data are collected and used solely on the basis of the data that you have willingly

provided to Terra Travel, either through a contact form or by booking a service via the website (in the

event of sending an e-mail through a contact form, the following personal data will be used: name

and surname, e-mail address and phone number. In the event of a service booking, the following

dana will be used: name and surname, address, city, zip code, country, e-mail address, phone number

and date of birth) or through the website.


The collected personal data are stored in paper or in digital form, and all appropriate technical and

organisational measures are implemented in order to prevent personal data breach. Terra Travel will

use the e-mails with your personal dana solely for the purpose of meeting your requests.



When booking accommodation, transfer, excursion, travel or any other service from Terra Travel, we

will need personal data of the reservation holder, who must be an adult (e.g. name, address, phone

number etc.), as well as the data of other service users (e.g. name, date of birth). Only the data

necessary for the implementation of the service will be made available exclusively to the partners

providing accommodation, transportation, meals, insurance, tour guides and tour leaders.


Payment details (e.g. card number, expiration date) are specifically protected and will be made

available to banks and card issuers only ,for the purpose of payment authorisation.


Please note that the registration at  is allowed only to persons over the

age of 18. At the point of registration at , the user chooses the password

himself/herself and therefore is responsible for its protection and prevention of misuse by third




Terra Travel does not reserve the right to use cookies at .


The  website contains links to other websites (eg. Facebook, Instagram,

hotels, couriers, weather forecasts). Therefore we would like to draw the attention of our users to

the fact that Terra Travel cannot be responsible for privacy policies on these websites. Accordingly, we

would like to encourage the users to read the Privacy statements of all Internet sites they access.



Contact information, e.g. name and e-mail address, are necessary if you wish to use the service of

receiving promotional materials from Terra Travel. Promotional materials are information on the

services, special offers and newsletters.


The service can be disabled at any given moment by activating the link “Unsubscribe” at the bottom

of the e-mail or by sending a request to be deleted from the digital marketing list to




Terra Travel implements all safety measures in order to protect the data of its users, during the

registration, transmission, processing and storage of data. Data access is limited to the employees who need them for the purpose of performing business operations.


Personal data provided to Terra Travel at the point of registration will be stored for as long as the

Website exists, i.e. for as long as the user is registered. All the data provided to Terra Travel at the point of registration at the website, will be destroyed when the website becomes deactivated at the latest.


Terra Travel uses WSPay for online payments. WSPay is a secure system for online payments, real time credit and debit card payments, and other payment methods. WSPay ensures the buyer and the merchant with the secure card data entry and transfer, which is also confirmed by PCI DSS certificate. WSPay uses 256-bit SSL encryption and TLS 1.2 cryptographic protocol as the highest protection standards for data entry and transfer.WSPay, being the processor of authorization and payment made by credit cards, uses personal data as the processor pursuant to the General Data Protection Regulation of the European Parliament and the Council no. 2016/679, and compliant with PCI DSS Level 1 Regulations for data transfers.

Personal data used for the purposes of authorization and payment are deemed to be confidential data.                                                                                                                                              WSPay does not process or use these personal data except for the purpose of fulfilling the Agreement, the authorization and the payment.

At any given moment, users have the right to request information about their personal data being

processed by Terra Travel or may request modification or erasure of their personal data, by sending a

request to



In the event of any changes related to the Privacy Policy, the notification will be posted at the home

Page of the website with the aim of informing the users.


Terra Travel d.o.o.

Matije Gupca 2a , 23 000 Zadar

phone: 023/ 337 294, fax: 023/ 337 295


Version: 1

Date of the last modification: 20.05.2018.