The personal data controller is Terra Travel d.o.o.
Terra Travel d.o.o. acknowledges and respects your right to data confidentiality and commits to protect the safety of the data collected through the https://www.terratravel.hr/ website.
Terra Travel collects, processes and stores your personal data in accordance with the EU General Data
Protection Regulation (GDPR) and other applicable regulations. The data will not be transmitted to
third persons or exported to third countries, except if needed to implement contracted services (e.g.
accommodation, airline, carrier and insurance).
Further use of https://www.terratravel.hr/ website will be interpreted as your acceptance of all the
Conditions described below.
PERSONAL DATA USAGE
Your personal data are collected and used solely on the basis of the data that you have willingly
provided to Terra Travel, either through a contact form or by booking a service via the website (in the
event of sending an e-mail through a contact form, the following personal data will be used: name
and surname, e-mail address and phone number. In the event of a service booking, the following
dana will be used: name and surname, address, city, zip code, country, e-mail address, phone number
and date of birth) or through the https://www.terratravel.hr/ website.
The collected personal data are stored in paper or in digital form, and all appropriate technical and
organisational measures are implemented in order to prevent personal data breach. Terra Travel will
use the e-mails with your personal dana solely for the purpose of meeting your requests.
When booking accommodation, transfer, excursion, travel or any other service from Terra Travel, we
will need personal data of the reservation holder, who must be an adult (e.g. name, address, phone
number etc.), as well as the data of other service users (e.g. name, date of birth). Only the data
necessary for the implementation of the service will be made available exclusively to the partners
providing accommodation, transportation, meals, insurance, tour guides and tour leaders.
Payment details (e.g. card number, expiration date) are specifically protected and will be made
available to banks and card issuers only ,for the purpose of payment authorisation.
Please note that the registration at https://www.terratravel.hr/ is allowed only to persons over the
age of 18. At the point of registration at https://www.terratravel.hr/ , the user chooses the password
himself/herself and therefore is responsible for its protection and prevention of misuse by third
The https://www.terratravel.hr/ website contains links to other websites (eg. Facebook, Instagram,
hotels, couriers, weather forecasts). Therefore we would like to draw the attention of our users to
the fact that Terra Travel cannot be responsible for privacy policies on these websites. Accordingly, we
would like to encourage the users to read the Privacy statements of all Internet sites they access.
Contact information, e.g. name and e-mail address, are necessary if you wish to use the service of
receiving promotional materials from Terra Travel. Promotional materials are information on the
services, special offers and newsletters.
The service can be disabled at any given moment by activating the link “Unsubscribe” at the bottom
of the e-mail or by sending a request to be deleted from the digital marketing list to email@example.com.
Terra Travel implements all safety measures in order to protect the data of its users, during the
registration, transmission, processing and storage of data. Data access is limited to the employees who need them for the purpose of performing business operations.
Personal data provided to Terra Travel at the point of registration will be stored for as long as the
Website exists, i.e. for as long as the user is registered. All the data provided to Terra Travel at the point of registration at the website, will be destroyed when the website becomes deactivated at the latest.
Terra Travel uses WSPay for online payments. WSPay is a secure system for online payments, real time credit and debit card payments, and other payment methods. WSPay ensures the buyer and the merchant with the secure card data entry and transfer, which is also confirmed by PCI DSS certificate. WSPay uses 256-bit SSL encryption and TLS 1.2 cryptographic protocol as the highest protection standards for data entry and transfer.WSPay, being the processor of authorization and payment made by credit cards, uses personal data as the processor pursuant to the General Data Protection Regulation of the European Parliament and the Council no. 2016/679, and compliant with PCI DSS Level 1 Regulations for data transfers.
Personal data used for the purposes of authorization and payment are deemed to be confidential data. WSPay does not process or use these personal data except for the purpose of fulfilling the Agreement, the authorization and the payment.
At any given moment, users have the right to request information about their personal data being
processed by Terra Travel or may request modification or erasure of their personal data, by sending a
request to firstname.lastname@example.org.
NOTIFICATION OF CHANGES
Page of the website with the aim of informing the users.
Terra Travel d.o.o.
Matije Gupca 2a , 23 000 Zadar
phone: 023/ 337 294, fax: 023/ 337 295
Date of the last modification: 20.05.2018.